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PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-58 (2035919/4), Date of Issue: September 5, 2014
Superceded Bulletin(s): GROUP 91, NO. 14-53, Date of Issue: July 24, 2014
91 14 58 2035919/4 September 5, 2014. Supersedes Technical Service Bulletin Group 91
number 14-53 dated July 24, 2014.
APPLICABLE MODELS AND YEARS
CONDITION
Tip: GPS inaccuracies can be caused by several different factors. If it is unclear if
this PSS applies, submit a Technical Assistance Center ticket for additional
instruction. Perform SVM specified-actual and attach the GFF log to the ticket.
For model year 2013 vehicles:
The vehicle is a model year 2013 vehicle and TSB 2036607, 91 MMI3G+ Navigation GPS
Location is inaccurate , has been completed. The GPS location or vehicle direction
indicated on the navigation map does not match the vehicle's actual location or
direction of travel (Figure 1).
l If TSB 2036607 , MMI3G+ Navigation GPS Location is inaccurate , has not been
completed, stop now and complete it for all model year 2013 vehicles.
l If TSB 2036607 , MMI3G+ Navigation GPS Location is inaccurate , has been completed
and the 0 satellite condition only occurs with the HVAC blower on while in panel
vent mode, proceed to the Service section of this bulletin.
AUDI: A4, A5/A5 Cab, A6, A7, Q5 2013-2015
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2013-2015 Not Applicable MMI 3G+
A5/A5 Cab 2013-2015 Not Applicable MMI 3G+
A6 2013-2015 Not Applicable MMI 3G+
A7 2013-2015 Not Applicable MMI 3G+
Q5 2013-2015 Not Applicable MMI 3G+
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 1 © 2011 Mitchell Repair Information 52 Company, LLC.
For model year 2014/2015 vehicles:
The vehicle is a model year 2014/2015 vehicle, the GPS location or vehicle direction
indicated on the navigation map does not match the vehicle's actual location or
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 2 © 2011 Mitchell Repair Information Company, LLC.
direction of travel, and all of the following conditions apply. (All of the following
conditions must apply for this PSS to be applicable.)
l No DTCs related to the GPS antenna or MMI system are present.
l The issue occurs in open sky, with no large buildings obstructing the sky view.
l When the issue occurs, the GPS navigation system satellite reception shows 0
satellites (due to the infrequency of the issue, this might not be verifiable).
l The issue is intermittent, but it can occur for long periods of time during a
single day.
l The issue typically happens on very warm days when the HVAC system blower is at a
medium to high setting (auto or manual), with air being directed out of the panel
vents.
TECHNICAL BACKGROUND
Under investigation.
PRODUCTION SOLUTION
Not applicable.
SERVICE
1.
l If the vehicle is model year 2013 and TSB 2036607 , 91 MMI3G+ Navigation GPS
Location is inaccurate, has been performed, proceed to step 5.
l If the vehicle is model year 2014/2015, proceed to step 2.
2. Verify that no DTCs related to the GPS antenna or MMI system are present in the
vehicle.
3. If the issue is currently present, place the vehicle in a clear view area (with no
buildings obstructing the sky view), turn the HVAC system blower to low, and allow
the system to load for 5-10 minutes. If the system cannot get a GPS 3D fix, the
GPS receiver will reset every five minutes, attempting to reacquire satellites.
To view the number of satellites being received, go to Nav >> Route >> Current
Position (first item in list) >> Scroll up (Figure 2). If the system does not
receive any satellites during this timeframe, submit a Technical Assistance Center
ticket.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 3 © 2011 Mitchell Repair Information Company, LLC.
4. Do not replace any components because doing so will not resolve the customer's
concern.
5. Create a PSS record in the PSS application via the hyperlink in Accessaudi.com
(Figure 3) or Technical Assistance
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 4 © 2011 Mitchell Repair Information Company, LLC.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 5 © 2011 Mitchell Repair Information Company, LLC.
6. If customer's vehicle condition matches the condition listed in the Condition of
this PSS TSB, explain to the customer that a solution is forthcoming and that no
repairs are necessary at this point.
WARRANTY
WARRANTY INFORMATION
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2035919) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9196
Damage Code: 0039
Diagnostic
Time:
GFF 0150 0000
Time stated on diagnostic
protocol (Max 30 TU)
Road test prior to
service procedure
0121 0002 10 TU
Road test after service
procedure
No
allowance
0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB #2035919/4
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 6 © 2011 Mitchell Repair Information Company, LLC.
latest information.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 7 © 2011 Mitchell Repair Information Company, LLC.owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-58 (2035919/4), Date of Issue: September 5, 2014
Superceded Bulletin(s): GROUP 91, NO. 14-53, Date of Issue: July 24, 2014
91 14 58 2035919/4 September 5, 2014. Supersedes Technical Service Bulletin Group 91
number 14-53 dated July 24, 2014.
APPLICABLE MODELS AND YEARS
CONDITION
Tip: GPS inaccuracies can be caused by several different factors. If it is unclear if
this PSS applies, submit a Technical Assistance Center ticket for additional
instruction. Perform SVM specified-actual and attach the GFF log to the ticket.
For model year 2013 vehicles:
The vehicle is a model year 2013 vehicle and TSB 2036607, 91 MMI3G+ Navigation GPS
Location is inaccurate , has been completed. The GPS location or vehicle direction
indicated on the navigation map does not match the vehicle's actual location or
direction of travel (Figure 1).
l If TSB 2036607 , MMI3G+ Navigation GPS Location is inaccurate , has not been
completed, stop now and complete it for all model year 2013 vehicles.
l If TSB 2036607 , MMI3G+ Navigation GPS Location is inaccurate , has been completed
and the 0 satellite condition only occurs with the HVAC blower on while in panel
vent mode, proceed to the Service section of this bulletin.
AUDI: A4, A5/A5 Cab, A6, A7, Q5 2013-2015
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2013-2015 Not Applicable MMI 3G+
A5/A5 Cab 2013-2015 Not Applicable MMI 3G+
A6 2013-2015 Not Applicable MMI 3G+
A7 2013-2015 Not Applicable MMI 3G+
Q5 2013-2015 Not Applicable MMI 3G+
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 1 © 2011 Mitchell Repair Information 52 Company, LLC.
For model year 2014/2015 vehicles:
The vehicle is a model year 2014/2015 vehicle, the GPS location or vehicle direction
indicated on the navigation map does not match the vehicle's actual location or
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 2 © 2011 Mitchell Repair Information Company, LLC.
direction of travel, and all of the following conditions apply. (All of the following
conditions must apply for this PSS to be applicable.)
l No DTCs related to the GPS antenna or MMI system are present.
l The issue occurs in open sky, with no large buildings obstructing the sky view.
l When the issue occurs, the GPS navigation system satellite reception shows 0
satellites (due to the infrequency of the issue, this might not be verifiable).
l The issue is intermittent, but it can occur for long periods of time during a
single day.
l The issue typically happens on very warm days when the HVAC system blower is at a
medium to high setting (auto or manual), with air being directed out of the panel
vents.
TECHNICAL BACKGROUND
Under investigation.
PRODUCTION SOLUTION
Not applicable.
SERVICE
1.
l If the vehicle is model year 2013 and TSB 2036607 , 91 MMI3G+ Navigation GPS
Location is inaccurate, has been performed, proceed to step 5.
l If the vehicle is model year 2014/2015, proceed to step 2.
2. Verify that no DTCs related to the GPS antenna or MMI system are present in the
vehicle.
3. If the issue is currently present, place the vehicle in a clear view area (with no
buildings obstructing the sky view), turn the HVAC system blower to low, and allow
the system to load for 5-10 minutes. If the system cannot get a GPS 3D fix, the
GPS receiver will reset every five minutes, attempting to reacquire satellites.
To view the number of satellites being received, go to Nav >> Route >> Current
Position (first item in list) >> Scroll up (Figure 2). If the system does not
receive any satellites during this timeframe, submit a Technical Assistance Center
ticket.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 3 © 2011 Mitchell Repair Information Company, LLC.
4. Do not replace any components because doing so will not resolve the customer's
concern.
5. Create a PSS record in the PSS application via the hyperlink in Accessaudi.com
(Figure 3) or Technical Assistance
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 4 © 2011 Mitchell Repair Information Company, LLC.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 5 © 2011 Mitchell Repair Information Company, LLC.
6. If customer's vehicle condition matches the condition listed in the Condition of
this PSS TSB, explain to the customer that a solution is forthcoming and that no
repairs are necessary at this point.
WARRANTY
WARRANTY INFORMATION
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2035919) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9196
Damage Code: 0039
Diagnostic
Time:
GFF 0150 0000
Time stated on diagnostic
protocol (Max 30 TU)
Road test prior to
service procedure
0121 0002 10 TU
Road test after service
procedure
No
allowance
0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB #2035919/4
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 6 © 2011 Mitchell Repair Information Company, LLC.
latest information.
2014 Audi A4 Quattro
PSS 91 MMI 3G+ GPS LOCATION IS INACCURATE (MY13, MY14, & MY15)
2020年2月28日 8:34:50 Page 7 © 2011 Mitchell Repair Information Company, LLC.owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
