Audi Q5 Technical Service Bulletin # 961232 Date: 120427
Homelink(R) - Garage Door Opener Intermit. Loses Programming
96 Garage door opener intermittently loses programming
96 12 32
2029384/1
April 27, 2012.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 142
Affected Vehicles
Condition
The customer is able to program one or all of the Homelink buttons using their garage door/gate remote transmitter. After a few days or even weeks,
the button no longer functions. There are no DTCs stored in any control units, and the LED on the button which was once programmed, now flashes
slowly indicating no programming is stored.
The customers transmitter operates at 295Mhz (can be seen on back of transmitter), and the Homelink system loses the original programming to any
one of the three Homelink buttons after a few days or weeks.
Technical Background
The garage door transmitter was designed with an operational frequency range of which the 295Mhz works correctly during the initial programming
of the system. Over time, and especially in warmer climates, the transmitting frequency given out by the factory installed transmitter on the vehicle
can drift out of range, thus causing the system to "lose" its programming.
Production Solution
Design changed for future model releases but current production has not been changed.
Service
Audi Technical Service would like to gather more information about each customer case. In addition to this, a temporary solution has been provided
by the supplier, JCI. In order for the customer to receive the solution part, you must open up a Technical Assistance ticket in ElsaWeb and attach a
photo or scanned copy of the back of the customers remote transmitter. Please reference this TSB number in the ticket.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 143
manuals for the latest information.
