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MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-36 (2027903/3), Date of Issue: April 10, 2014
Superceded Bulletin(s): GROUP 91, NO. 12-55, Date of Issue: August 13, 2012
SERVICE INFORMATION
91 14 36 2027903/3 April 10, 2014. Supersedes Technical Service Bulletin Group 91
number 12-55 dated August 13, 2012 for reasons listed below.
APPLICABLE MODELS AND YEARS
CONDITION
REVISION HISTORY
l The most recent calls are not shown in the call lists of the vehicle.
l Call lists are not shown.
l The phone book (Directory) in the vehicle is not updated.
l The phone book is not downloaded to the vehicle.
TECHNICAL BACKGROUND
Vehicles with MMI 3G+ are affected (control unit for information electronics 1 - J794,
diagnosis address 5F).
AUDI: A4, A5, A5 Cabriolet, Q5 2013 - 2015; A7, A6, Q7 2012 - 2015; A8 2011 - 2015
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2013 - 2015
All MMI 3G+ (8DY)
A5 2013 - 2015
A5 Cabriolet 2013 - 2015
Q5 2013 - 2015
A7 2012 - 2015
A6 2012 - 2015
A8 2011 - 2015
Q7 2012 - 2015
REVISION HISTORY
Revision Date Purpose
3 -
Revised header data (Added model year and PR code)
Revised Service (Updated Bluetooth database link)
Revised Warranty (Updated labor operation)
2 8/13/2012 Revised header data (Added model years)
1 11/4/2011 Original publication
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 1 © 2011 Mitchell Repair Information 32 Company, LLC.
PRODUCTION SOLUTION
Not applicable.
SERVICE
1. Verify that the customer's cell phone and software/firmware version is listed on
the approved phone list, which can be found at http://audiintelligence.
com/bluetooth/prod.
2. Verify that all other phone functions operate correctly, i.e., Bluetooth
connection, etc.
3. Verify that the customer's cell phone downloads the phone book correctly in
another vehicle.
4. Verify that other Audi-approved cell phones correctly download the phone book in
the customer's vehicle.
5. If all criteria in steps 1-4 are met, perform a reset of the factory settings for
the Directory using the instructions below.
Tip: Before the reset, inform the customer that all data in the directory will be
deleted. Additionally, do not use the function "export contacts" to save old data,
as doing so will cause the issue to return when the old data is re-imported.
PERFORM A RESET
1. Press the "Menu" button on the MMI control panel. Next, select "Setup MMI" by
pressing the upper right soft key on the control panel (Figure 1).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 2 © 2011 Mitchell Repair Information Company, LLC.
2. On the next screen, select "Factory default settings" (Figure 2).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 3 © 2011 Mitchell Repair Information Company, LLC.
3. In the "Setup MMI" screen, select "Directory" (Figure 3).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 4 © 2011 Mitchell Repair Information Company, LLC.
4. Select "Yes" to confirm restoration of the factory default settings (Figure 4).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 5 © 2011 Mitchell Repair Information Company, LLC.
5. The MMI system will shut down after the reset is performed (Figure 5). Press the
volume button to restart the MMI.
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 6 © 2011 Mitchell Repair Information Company, LLC.
6. The customer's phone book can now be downloaded.
WARRANTY
WARRANTY INFORMATION
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9196
Damage Code: 0039
Labor
Operations:
Perform MMI Directory factory reset 9196 9999 20 TU
Diagnostic
Time:
GFF No allowance 0 TU
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB # 2027903/3
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 7 © 2011 Mitchell Repair Information Company, LLC.
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Policies and Procedures Manual . Claims are subject to review or audit by Audi
Warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2027903) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 8 © 2011 Mitchell Repair Information Company, LLC.
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-36 (2027903/3), Date of Issue: April 10, 2014
Superceded Bulletin(s): GROUP 91, NO. 12-55, Date of Issue: August 13, 2012
SERVICE INFORMATION
91 14 36 2027903/3 April 10, 2014. Supersedes Technical Service Bulletin Group 91
number 12-55 dated August 13, 2012 for reasons listed below.
APPLICABLE MODELS AND YEARS
CONDITION
REVISION HISTORY
l The most recent calls are not shown in the call lists of the vehicle.
l Call lists are not shown.
l The phone book (Directory) in the vehicle is not updated.
l The phone book is not downloaded to the vehicle.
TECHNICAL BACKGROUND
Vehicles with MMI 3G+ are affected (control unit for information electronics 1 - J794,
diagnosis address 5F).
AUDI: A4, A5, A5 Cabriolet, Q5 2013 - 2015; A7, A6, Q7 2012 - 2015; A8 2011 - 2015
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2013 - 2015
All MMI 3G+ (8DY)
A5 2013 - 2015
A5 Cabriolet 2013 - 2015
Q5 2013 - 2015
A7 2012 - 2015
A6 2012 - 2015
A8 2011 - 2015
Q7 2012 - 2015
REVISION HISTORY
Revision Date Purpose
3 -
Revised header data (Added model year and PR code)
Revised Service (Updated Bluetooth database link)
Revised Warranty (Updated labor operation)
2 8/13/2012 Revised header data (Added model years)
1 11/4/2011 Original publication
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 1 © 2011 Mitchell Repair Information 32 Company, LLC.
PRODUCTION SOLUTION
Not applicable.
SERVICE
1. Verify that the customer's cell phone and software/firmware version is listed on
the approved phone list, which can be found at http://audiintelligence.
com/bluetooth/prod.
2. Verify that all other phone functions operate correctly, i.e., Bluetooth
connection, etc.
3. Verify that the customer's cell phone downloads the phone book correctly in
another vehicle.
4. Verify that other Audi-approved cell phones correctly download the phone book in
the customer's vehicle.
5. If all criteria in steps 1-4 are met, perform a reset of the factory settings for
the Directory using the instructions below.
Tip: Before the reset, inform the customer that all data in the directory will be
deleted. Additionally, do not use the function "export contacts" to save old data,
as doing so will cause the issue to return when the old data is re-imported.
PERFORM A RESET
1. Press the "Menu" button on the MMI control panel. Next, select "Setup MMI" by
pressing the upper right soft key on the control panel (Figure 1).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 2 © 2011 Mitchell Repair Information Company, LLC.
2. On the next screen, select "Factory default settings" (Figure 2).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 3 © 2011 Mitchell Repair Information Company, LLC.
3. In the "Setup MMI" screen, select "Directory" (Figure 3).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 4 © 2011 Mitchell Repair Information Company, LLC.
4. Select "Yes" to confirm restoration of the factory default settings (Figure 4).
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 5 © 2011 Mitchell Repair Information Company, LLC.
5. The MMI system will shut down after the reset is performed (Figure 5). Press the
volume button to restart the MMI.
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 6 © 2011 Mitchell Repair Information Company, LLC.
6. The customer's phone book can now be downloaded.
WARRANTY
WARRANTY INFORMATION
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9196
Damage Code: 0039
Labor
Operations:
Perform MMI Directory factory reset 9196 9999 20 TU
Diagnostic
Time:
GFF No allowance 0 TU
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB # 2027903/3
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 7 © 2011 Mitchell Repair Information Company, LLC.
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Policies and Procedures Manual . Claims are subject to review or audit by Audi
Warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2027903) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
2014 Audi A4 Quattro
MMI3G+: NO DOWNLOAD OF PHONEBOOK ENTRIES/CALL LISTS TO VEHICLE
2020年2月28日 8:32:29 Page 8 © 2011 Mitchell Repair Information Company, LLC.
