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MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-55 (2024683/3), Date of Issue: July 30, 2014
Superceded Bulletin(s): GROUP 91, NO. 13-87, Date of Issue: June 19, 2013
91 14 55 2024683/3 July 30, 2014. Supersedes Technical Service Bulletin Group 91 number
13-87 dated June 19, 2013.
APPLICABLE MODELS AND YEARS
CONDITION
l The MMI control knob joystick is loose or has fallen off (Figure 1).
l Only vehicles with navigation and without MMI touch are affected (PR # 7T6).
AUDI: A4, A5, A5 Cabriolet 2010 - 2016; A6 2010 - 2011; Q5 2009 - 2016; Q7 2010 - 2016
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2010 - 2016 All
MMI 3G/3G+ with Navigation (without touch)
A5 2010 - 2016 All
A5 Cabriolet 2010 - 2016 All
A6 2010 - 2011 All
Q5 2009 - 2016 All
Q7 2010 - 2016 All
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 1 © 2011 Mitchell Repair Information 37 Company, LLC.
TECHNICAL BACKGROUND
Not applicable.
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 2 © 2011 Mitchell Repair Information Company, LLC.
PRODUCTION SOLUTION
Not applicable.
SERVICE
Tip: Do not replace the MMI control panel (E380). With this control panel type, only
the small joystick can be replaced separately; the knob itself cannot be removed.
1. Obtain repair kit 8K0998068 . The kit contains three pieces: gloss finish
joystick, matte finish joystick, and rubber boot (Figure 2).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 3 © 2011 Mitchell Repair Information Company, LLC.
2. Install the rubber boot (Figure 3).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 4 © 2011 Mitchell Repair Information Company, LLC.
3. Install the appropriate joystick (Figure 4).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 5 © 2011 Mitchell Repair Information Company, LLC.
WARRANTY
Joysticks damaged due to outside influence are not covered by any Audi warranty.
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 6 © 2011 Mitchell Repair Information Company, LLC.
WARRANTY INFORMATION
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Policies and Procedures Manual . Claims are subject to review or audit by Audi
Warranty.
REQUIRED PARTS AND TOOLS
PARTS INFORMATION
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2024683) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9195
Damage Code: 0010
Labor
Operations:
Replace MMI control knob joystick 9195 1999 15 TU
Diagnostic
Time:
GFF No allowance 0 TU
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB #2024683/3
Part Number Part Description Quantity
8K0998068A Repair kit for MMI control knob
with joystick
1
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 7 © 2011 Mitchell Repair Information Company, LLC.owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-55 (2024683/3), Date of Issue: July 30, 2014
Superceded Bulletin(s): GROUP 91, NO. 13-87, Date of Issue: June 19, 2013
91 14 55 2024683/3 July 30, 2014. Supersedes Technical Service Bulletin Group 91 number
13-87 dated June 19, 2013.
APPLICABLE MODELS AND YEARS
CONDITION
l The MMI control knob joystick is loose or has fallen off (Figure 1).
l Only vehicles with navigation and without MMI touch are affected (PR # 7T6).
AUDI: A4, A5, A5 Cabriolet 2010 - 2016; A6 2010 - 2011; Q5 2009 - 2016; Q7 2010 - 2016
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
A4 2010 - 2016 All
MMI 3G/3G+ with Navigation (without touch)
A5 2010 - 2016 All
A5 Cabriolet 2010 - 2016 All
A6 2010 - 2011 All
Q5 2009 - 2016 All
Q7 2010 - 2016 All
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 1 © 2011 Mitchell Repair Information 37 Company, LLC.
TECHNICAL BACKGROUND
Not applicable.
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 2 © 2011 Mitchell Repair Information Company, LLC.
PRODUCTION SOLUTION
Not applicable.
SERVICE
Tip: Do not replace the MMI control panel (E380). With this control panel type, only
the small joystick can be replaced separately; the knob itself cannot be removed.
1. Obtain repair kit 8K0998068 . The kit contains three pieces: gloss finish
joystick, matte finish joystick, and rubber boot (Figure 2).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 3 © 2011 Mitchell Repair Information Company, LLC.
2. Install the rubber boot (Figure 3).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:34 Page 4 © 2011 Mitchell Repair Information Company, LLC.
3. Install the appropriate joystick (Figure 4).
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 5 © 2011 Mitchell Repair Information Company, LLC.
WARRANTY
Joysticks damaged due to outside influence are not covered by any Audi warranty.
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 6 © 2011 Mitchell Repair Information Company, LLC.
WARRANTY INFORMATION
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Policies and Procedures Manual . Claims are subject to review or audit by Audi
Warranty.
REQUIRED PARTS AND TOOLS
PARTS INFORMATION
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2024683) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9195
Damage Code: 0010
Labor
Operations:
Replace MMI control knob joystick 9195 1999 15 TU
Diagnostic
Time:
GFF No allowance 0 TU
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Technical diagnosis at dealer's discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim
Comment:
As per TSB #2024683/3
Part Number Part Description Quantity
8K0998068A Repair kit for MMI control knob
with joystick
1
2014 Audi A4 Quattro
MMI 3G/3G+ NAVIGATION JOYSTICK FALLEN OFF OR LOOSE
2020年2月28日 8:14:35 Page 7 © 2011 Mitchell Repair Information Company, LLC.owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
