Saturday 29 June 2019

******** Audi A6 Sedan (4F2) V6-3.2L (CALA) Technical Service Bulletin # 571278 Date: 121026


Keyless Systems - Remote Key Memory Not Active



57 Remote key memory not active



57 12 78



2031413/1



October 26, 2012.



Affected Vehicles



Condition



Customer Complaint:



The seat memory does not work. The MMI displays that the memory function is not active (Figure 1. - Screen capture is an English translation and



contents may not exactly match vehicle in service.)



Technical Background



The seat memory control unit can be deactivated due to voltage fluctuations in the vehicles power system, or from a large static discharge through



the seat cover.



If the seat memory control unit is deactivated due to the above mentioned influences, the control unit cannot be reactivated through any vehicle



controls, vehicle keys, or through the normal GFF test plans. It can only be reactivated with special test plans within the tester.



Production Solution



Not Applicable.



Service



5



1. Start GFF, and then select Go to >> Complaint Report >> Technical product information >> Body >> Function >> Remote control key



memory cannot be activated (Figure 2.)



2. Follow the test plan to reactivate the seat memory control unit.



Warranty



All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to



review or audit by Audi Warranty.



Additional Information



All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service



manuals for the latest information.