Navigation System - Can't Eject Navigation DVD
91 CD/DVD cannot be ejected
91 11 25
2013790/7
November 29, 2011.
Supersedes Technical Service Bulletin Group 91 number 11 - 01 dated July 20, 2011 for reasons listed below.
69
Affected Vehicles
Condition
^ The Navigation DVD or Audio CD/DVD cannot be ejected.
^ No DTCs are stored in the corresponding module.
^ The Eject button is not stuck. When pushing the Eject button, the drive does not sound as if it is trying to eject the CD/DVD.
Technical Background
Vehicles with DVD-based Navigation Systems now have the Navigation DVD installed during production. To prevent theft of the DVD during
transportation, the Eject button of the Navigation drive is disabled. The Navigation system itself, e.g. route guidance, functions as specified.
For vehicles without Navigation based DVDs, the disc slot is not locked during production. If the eject button operates as described above, follow
the procedure to enable the eject button as explained below.
Production Solution
Not applicable.
Service
1. Use the VAS Tester to enable the Eject button of the CD/DVD drive:
MMI 3G / 3G+
70
Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> 5F - Eject Button,
lock/unlock.
MMI 2G
Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> 37 - Eject button,
lock/unlock.
RNS-E
Through GFF, perform the test plan to enable the eject button through Function / Component Selection >> Service Work >> J401-NAV Sys. w/CD
Drive, enable eject button.
Verify the eject button functions correctly.
71
Warranty
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
