Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-VEHICLE INSPECTION, PROTECTION REMOVAL, AND DETAILING
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 51, NO. 13-07 (2009967/11), Date of Issue: September 30,
2013
Superceded Bulletin(s): GROUP 51, NO. 13-06, Date of Issue: August 9, 2013
51 13 07 2009967/11 September 30, 2013. Supersedes Technical Service Bulletin Group 51
number 13-06 dated August 9, 2013.
APPLICABLE MODELS AND YEARS
CONDITION
Instructions for vehicle inspection, protection removal, and detailing.
TECHNICAL BACKGROUND
Not applicable.
PRODUCTION SOLUTION
Not applicable.
SERVICE
INDEX OF INFORMATION
l The detailer's role
l Inspecting vehicle cover for damage (to be completed within 48 hours of delivery
to dealership)
l Shipping damage
l Spin-woven covers, removal and disposal
l Rapguard? removal and disposal, vehicle inspection, and residue removal
l Exterior body, wheels and tires
l Paint finish, inspecting for swirl marks
l Exterior glass, cleaning
l Interior, cleaning
l Additional information
Tip: Part numbers listed in this bulletin are for reference only. Always check
AUDI: All 2012 - 2015
GROUP: 51 - Body - Center Section, Chassis Frame, Roof
Model(s) Year VIN Range Vehicle-Specific Equipment
All 2012 - 2015 All Not Applicable
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56
with your Parts Department for the latest parts information.
The detailer's role
The impact you have on the Audi customer is immense. You play a vital role in
delivering a perfect Audi to your customers. The delivery process is exciting for our
customers. Your attention to detail will give an Audi customer a positive experience
about his or her new car far beyond the first day of delivery. By preparing a
perfectly-detailed vehicle for your customer, you are not only meeting or exceeding
your customer's expectations, you are also helping to eliminate any buyer's remorse
(the feeling of anxiety people experience after making a large or important purchase).
To help you with your detailing role in the perfect delivery process, refer to the
Detailer Inspection Checklist (delivered with the vehicle).
Printed pages (non-carbon copies) of the Perfect Delivery procedure can be viewed on
ServiceNet and in the PDI chapter of the After Sales Process Handbook in -->
AccessAudi.com
Unless otherwise instructed, the completed and signed checklist should be left in the
glove box of the vehicle for easy access by the Audi Brand Specialist (ABS).
Please know that you have a team behind you with excellent products and support to
enable you to make a perfect delivery each and every time!
By utilizing the following procedures, you will be able to exceed the customer's
expectations and deliver the finest vehicle possible.
Inspecting vehicle cover for damage
1. When the vehicle arrives at the dealership, leave the spin-woven cover on the
vehicle until the cover can be inspected.
2. Within 48 hours after arrival at dealership, inspect the complete spin-woven cover
for damage. If the spin-woven cover is damaged (torn, cut, etc.), remove the cover
using appropriate steps to allow for inspection of damage. If any shipping damage
is found, see Shipping Damage .
Shipping damage
You must note the damage on the Carrier Delivery Receipt, including damage type,
extent, and location. Failure to note damage on the Carrier Delivery Receipt will
result in non-payment of the repair.
Tip: For all transportation issues, refer to Chapter 5 of the Warranty Policies and
Procedures Manual.
Spin-woven covers, removal and disposal
1. Unzip and fold cover toward center (Figure 1).
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2. Roll cover upward (Figure 2).
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3. Insert fabric strip into tab provided to retain cover (if applicable) (Figure 3).
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The door can be now be opened, making it possible to move the vehicle if
necessary.
4. With cover access door unzipped, folded and retained, open driver's door and
remove cover from sill (rocker panel) (Figure 4).
NOTE: After it has been opened to allow driver access to move the vehicle,
close the cover immediately to ensure continued protection against
contamination from industrial materials.
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5. Remove tape from area adjacent to B-pillar (Figure 5).
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6. Close vehicle door and zip up access door in cover (Figure 6).
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7. Remove tape from area around windshield (Figure 7).
Tip: Tape removal should be performed slowly and indoors after surface
temperatures have been allowed to stabilize within the given range. The ideal body
surface temperature for tape removal is 60°F (15.5° C) to 80°F (26.6° C).
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8. Fold out molded sections from within wheelhousings. Shake out any debris that may
have accumulated under the molded wheelhouse sections before removing (Figure 8).
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9. Remove rubber (bungee) straps and their plastic hooks from sills (rocker panels)
(Figure 9).
A8 models: Remove 2 Kevlar bands and 4 plastic clips at underbody section.
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10. With the aid of an assistant, lift cover from left and right sides of rear bumper
(Figure 10).
A8 models: Remove hooks from underside. Unzip cover at trunk lid, remove inner
bracket and close zipper.
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11. Fold up cover as shown (fold to roof center) (Figure 11).
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12. With the aid of an assistant, lift cover from front bumper as shown (Figure 12).
A8 models: Remove hooks from underside.
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13. Fold cover upward, as previously completed at rear of vehicle (Figure 13).
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14. Allow cover to rest on roof of vehicle while folding sides up (Figure 14).
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15. Remove shipping cover with the aid of an assistant.
16. Dispose of the cover (preferably by recycling, to allow material recovery). Do not
reuse the cover.
Rapguard? removal and disposal, vehicle inspection, and residue removal
Vehicles are shipped with Rapguard. This self-adhering plastic product is applied in
certain areas of the vehicle and is designed to provide protection from all types of
possible damages.
NOTE: To avoid the potential for surface damage, do not remove cover without
the aid of an assistant.
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1. Ensure that the vehicle is at room temperature. The ideal body surface temperature
for Rapgard removal is 60°F (15.5°C) to 80°F (26.6° C).
If body surface temperatures are below 60°F (15.5°C) or above 80°F (26.6° C),
then removal procedure should be performed indoors after surface temperatures have
been allowed to stabilize within the given range.
2. Rinse vehicle thoroughly with water to remove surface dirt or dust and to help
stabilize body surface temperatures.
3. Starting at the corners of each panel, carefully remove Rapgard from vehicle.
4. Dispose of Rapgard as normal paper waste. If unsure about proper disposal
procedures in your area, check local regulations.
Vehicle inspection after Rapgard removal
Inspect painted surfaces either indoors under fluorescent lighting or outdoors under
bright sunlight.
l If any scratches, dings, or dents are identified:
l If paint discoloration is identified:
After removal of Rapgard, some vehicles may exhibit temporary paint discoloration
or paint swelling caused by moisture trapped under the Rapgard. The discoloration
looks like shaded or dark magic marker lines. This swelling will disappear with
exposure to the sun or heat lamps within 2 - 3 hours. Severe paint swelling may
require 2 - 3 days to recover.
Tip: Do not buff or refinish paint for this condition.
Remove paint discoloration with a heat gun using the following procedure:
a. Hold heat gun approximately 3 inches away from affected paint surfaces and
apply heat using slow oscillating motions until discoloration is gone.
b. If discoloration remains, wipe the heated area with Isopropyl alcohol and
repeat procedure to increase surface drying.
c. If this process is not successful and discoloration remains, refer to TSB
2014055: 55 Paint spotting on top surfaces.
NOTE: Rapgard must be removed from the vehicle no later than six months after
application. See sticker (location on vehicle body varies) for detailed
information.
IMPORTANT: If any defects (scratches, dings, dents and other types of body
damage) on the exterior are identified, contact your supervisor and
arrange to repair defects immediately. Repairs must be completed
prior to delivery.
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After discoloration is removed, or if no discoloration was detected, inspect and
remove any adhesive residue.
Rapgard adhesive residue removal
1. Remove light lines of adhesive residue with Perfect-It? non-abrasive polishing
products for light- or dark-colored vehicles.
2. Remove thick lines of adhesive residue with a general purpose adhesive cleaner.
3M? Perfect-It? Foam Polishing Pad Glaze (for light-colored vehicles)
Part Number MMM039109DSP
Container Size 16 oz.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
3M? Perfect-It? Foam Polishing Pad Glaze Swirl Mark Remover (for dark-colored
vehicles)
Part Number MMM039009DSP
Container Size 16 oz.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
3M? General Purpose Adhesive Cleaner
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Exterior body, wheels and tires
Body, cleaning
1. Wash and dry vehicle exterior.
Tip: Do not wash or dry vehicle in direct sunlight. Rapid water/soap solution
evaporation may form water spots on the paint surface.
The plush fibers of the Audi Car Wash Mitt carry an abundance of soap and water to
help loosen and lift away dirt and grime from the vehicle's surface.
2. Inspect interior floors and glass for water leaks.
3. Inspect paint surface, moldings and glass.
Part Number MMM008987DSP
Container Size 15 oz.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
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IMPORTANT: If any defects on the exterior have been identified (scratches, dings,
dents, and other types of body damage), contact your supervisor and
arrange to repair defects immediately.
3M? Car Wash Soap
Part Number MMM039000DSP
Container Size 16 oz.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
Audi Car Wash Mitt
Part Number ZAW 911 380
Container Size N/A
Containers per Case 1
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Wheels and tires, cleaning
1. Remove protective cover from wheels (if applicable).
2. Remove thick lines of adhesive residue with general purpose adhesive cleaner.
3. Clean alloy wheels and tires. Alloy wheels can be cleaned with ease without
damaging the finish.
For bulk quantities, see --> Required Parts and Tools
3M? General Purpose Adhesive Cleaner
Part Number MMM008987DSP
Container Size 15 oz.
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Containers per Case 12
For bulk quantities, see --> Required Parts and Tools
3M? Wheel Tire Cleaner
Part Number MMM039036
Container Size 16 oz.
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Exterior finish, applying wax
Wax each vehicle prior to delivery to the customer.
Finish can be significantly improved without the use of harsh polishing compounds and
high speed buffing. Either 3M? Performance Finish or 3M? Perfect-It? Show Car Paste Wax
may be used to wax the vehicle.
l To wax with 3M? Performance Finish:
a. Gently apply a thin, uniform film to the paint surface using a terry cloth
wax applicator or a clean, soft, folded, cotton terry cloth towel.
b. Allow to dry to a hazy finish.
c. Remove residue and buff to a high gloss.
l To wax with 3MTM Perfect-It? Show Car Paste Wax:
a. Apply wax to panel-sized area (door, fender, etc.) using a firm circular
motion.
b. Allow wax to dry to a hazy finish.
c. Use 3M? Perfect-It? III Detailing Cloth to polish the finish by hand.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
3M? Performance Finish
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Part Number MMM039030
Container Size 1 pint
Containers per Case 6
Part Number MMM038112
Container Size 1 quart
Containers per Case 1
For bulk quantities, see --> Required Parts and Tools
3M? Perfect-It? Show Car Paste Wax
Part Number MMM039526DSP
Container Size 10.5 oz.
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
3M? Perfect-It? III Detailing Cloth:
Part Number MMM006016DSP
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Paint finish, inspecting for swirl marks
Inspect vehicle paint finish for swirl marks.
l If swirl marks are not found, go to Exterior glass, cleaning.
l If swirl marks are found, contact your supervisor.
Exterior glass, cleaning
Follow these directions to address residue, a rough surface, a snakeskin appearance, or
streaking on the windshield.
1. Shake bottle of 3M? Glass Polishing Compound to mix product evenly.
2. Apply cleaner directly to outside of windshield on both driver and passenger sides
(Figure 16).
Container Size 6 Cloths per package
Containers per Case 6
For bulk quantities, see --> Required Parts and Tools
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3. Using a clean, dry microfiber cloth (Such as 3M? Perfect-It? III Auto Detailing
Cloth Yellow), vigorously clean windshield with long, horizontal strokes (Figure
17).
Try to avoid applying product to window trim.
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4. Allow to dry until a fine film layer (haze) forms.
Tip: Drying time is based on ambient temperatures. Temperatures of 15°C or lower
can extend drying time.
5. Use a garden hose to rinse the windshield. Also rinse any product that was
inadvertently applied to the trim (Figure 18).
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6. With a clean, dry, microfiber cloth, dry and buff glass to a clean shine (Figure
19).
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7. With warm water, wet and ring out microfiber cloth. Wipe off any residue that made
contact with trim or rubber.
8. Install permanent wiper blades or remove temporary wiper blades (as necessary).
3M? Glass Polishing Compound
Part Number G 0528451L
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Engine compartment, cleaning
Wipe down engine compartment.
Tip: Do not use chemicals containing silicone.
Interior, cleaning
1. Clean all interior mirrors and glass (including sunroof if applicable).
2. Remove all trim protection, coverings, and decals.
3. Remove decals, stickers, and shipping labels.
Tip: Do not remove Air Bag Warning Triangle or Warning Labels.
4. Inspect all interior surfaces and compartments (including upholstery, sun visors,
and headliner). Clean as required (see below).
l On leather upholstery, use 3M? Scotch-Brite? Type T Scuff Sponge with a small
amount of soapy water to clean stubborn dirt. Also see TSB 2004327 : Leather
upholstery, cleaning tips .
5. Check for excessive grease on seat tracks and clean as necessary.
Container Size
Containers per Case 1
For bulk quantities, see --> Required Parts and Tools
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6. Vacuum carpet.
7. Check luggage compartment. Vacuum if necessary.
8. Check color match of front/rear floor mats.
9. Install mats, including locking clips/tabs if applicable.
10. Perform final inspection in daylight or under fluorescent light to ensure that the
vehicle is free from visual defects, and that it is completely clean.
11. Complete and sign the Detailers Inspection Checklist.
12. Place the completed checklist in the vehicle glove compartment.
13. Deliver the vehicle to the Sales Department.
All Purpose Cleaner
Part Number ZVW 177 203
Container Size 16 oz.
Containers per Case 24
3M? Scotch-Brite? Type T Scuff Sponge
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Additional information
l 3M?, Perfect-It? and Scotch-Brite? are registered trademarks of 3M?.
l Some 3M? products are available in larger bulk quantities.
l 3M? products are available through the Audi parts system and through local 3M?
distributors. Consult your parts department for ordering.
WARRANTY
This TSB is informational only and not applicable to any Audi warranty.
REQUIRED PARTS AND TOOLS
REQUIRED PARTS AND TOOLS DESCRIPTION
Part Number MMM007439DSP
Container Size 10 sponges per package
Containers per Case 30
WARNING: Always read and follow manufacturer Cautions and Warnings
regarding use of products listed in this Technical Service Bulletin.
Description
AoA Part
Number
Unit
Size
Units/std
pkg
3M? Perfect-It? foam polishing pad glaze (lightcolored
vehicles)
MMM039109
DSP
16 oz 6
MMM005995
DSP
quart 12
MMM039819
DSP
1 gallon 4 Only
3M? Perfect-It? Foam Polishing Pad Glaze Swirl
Mark Remover (for dark-colored vehicles)
MMM039009
DSP
16 oz. 6
MMM005996
DSP
quart 12
MMM039809
DSP
1 gallon 4 Only
3M? Car Wash Soap
MMM039000
DSP
16 oz. 4
MMM039800
DSP
1 gallon 4 Only
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ADDITIONAL ITEMS AVAILABLE FOR DROP SHIPMENT
Audi Car Wash Mitt ZAW911380 1 1
3M? Performance Finish
MMM039030 1 pint 6
MMM038112 1 quart 1
All Purpose Cleaner ZVW177203 16 oz. 24
3M? Perfect-It? Show Car Paste Wax
MMM039526
DSP
10.5 oz. 6
3M? Perfect-It? III Auto Detailing Cloth Yellow
MMM006016
DSP
6/pkg 6
MMM006017
DSP
50/cs 50 Only
MMM039016
DSP
each 12
3M? General Purpose Adhesive Cleaner
MMM008987
DSP
15 oz. 12
MMM008984
DSP
quart 6
3M? Perfect-It? III Cleaner Clay
MMM038070
DSP
7 oz. 6
3M? Quick Wax
MMM039034
DSP
16 oz. 6
MMM039434
DSP
4 oz. 25 Only
MMM039834
DSP
1 gallon 4
3M? Scotch-Brite? Type T Scuff Sponge
MMM007439
DSP
10 per
pkg
30
Description AoA Part Number Unit size Units/std pkg
3M? Spray Trigger
Nozzle Head
MMM037717 DSP each 24
3M? Detailing Spray
Bottle
MMM037716 DSP 32 oz. bottle 24
3M? All Purpose
Cleaner and
Degreaser
MMM038350 DSP 1 gallon 4
MMM038351 DSP 5 lb. pail 1
MMM038052 DSP 55 gallon drum 1
3M? Heavy Duty Wheel
Cleaner
MMM038374 DSP 1 gallon 4
MMM038375 DSP 5 gallon pail 1
MMM038076 DSP 55 gallon drum 1
3M? Car Wash Soap MMM038377 DSP 1 gallon 4
MMM038378 DSP 5 gallon pail 1
MMM038079 DSP 55 gallon drum 1
3M? Adhesive and Tar
Remover
MMM038080 DSP 1 gallon 4
MMM038081 DSP 5 gallon pail 1
MMM038082 DSP 55 gallon drum 1
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Tip: For part number ordering clarification, the part numbers should be entered as
follows: Complete part number without spaces, and then insert 2 spaces just before the
DSP designation. e.g. MMM008987__DSP.
ADDITIONAL INFORMATION
More information can be found in the following resources:
l TSB 2014055 Paint spotting on top surfaces .
l TSB 2004327 Leather upholstery, cleaning tips .
All parts and service references provided in this TSB (2009967) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
3M? Glass Cleaner MMM008888 DSP 19 oz. can 12 Only
MMM038399 DSP 1 gallon 4
MMM038300 DSP 5 gallon pail 1
MMM038101 DSP 55 gallon drum 1
3M? Detailing
Compound 308
MMM038105 DSP 1 gallon 4
3M? Detail Wax MMM038111 DSP 1 gallon 4
3M? Gloss Enhancer MMM038113 DSP 1 gallon 4
MMM038114 DSP 5 gallon pail 1
MMM038115 DSP 55 gallon drum 1
3M? Detail Polish
208
MMM038116 DSP 1 gallon 4
3M? Detail Polish
108
MMM038133 DSP 1 gallon 4
3M? Tire and Wheel
Cleaner
MMM039036 DSP each 6 Only
3M? Engine dressing MMM038124 DSP 1 gallon 4
MMM038125 DSP 5 gallon 1
3M? Tire dressing MMM038127 DSP 1 gallon 4
MMM038128 DSP 5 gallon 1
MMM038129 DSP 55 gallon 1
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