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CD/DVD CANNOT BE EJECTED
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 13-14 (2013790/8), Date of Issue: November 6, 2013
Superceded Bulletin(s): GROUP 91, NO. 11-25, Date of Issue: November 29, 2011
91 13 14 2013790/8 November 6, 2013. Supersedes Technical Service Bulletin Group 91
number 11-25 dated November 29, 2011.
APPLICABLE MODELS AND YEARS
CONDITION
The navigation DVD or other CD/DVD cannot be ejected.
There are no DTCs stored in the corresponding module.
The eject button is not stuck. When the eject button is pushed, the drive does not
sound as if it is trying to eject the CD/DVD.
TECHNICAL BACKGROUND
Vehicles with DVD-based navigation systems now have the navigation DVD installed
during production. To prevent theft of the DVD during transportation, the eject
button of the navigation drive is disabled. The navigation system itself (e.g.,
route guidance) functions as specified.
The eject buttons of vehicles without DVD-based navigation systems are not
disabled during production, but could behave as described in the Condition section
of this bulletin.
The eject button can be enabled through Guided Fault Finding.
PRODUCTION SOLUTION
Not applicable.
SERVICE
1. Use the ODIS tester to enable the eject button of the CD/DVD drive:
MMI 3G/3G+
Through GFF, perform the test plan to enable the eject button through Special
Functions >> Service Work >> 5F - Eject Button, lock/unlock (Figure 1).
AUDI: All 2007 - 2014
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
All 2007 - 2014 All Navigation
2014 Audi A4 Quattro
CD/DVD CANNOT BE EJECTED
2020年2月28日 7:42:4539 Page 1 © 2011 Mitchell Repair Information Company, LLC.
MMI 2G
Through GFF, perform the test plan to enable the eject button through Special
Functions >> Service Work >> 37 - Eject button, lock/unlock (Figure 2).
2014 Audi A4 Quattro
CD/DVD CANNOT BE EJECTED
2020年2月28日 7:42:49 Page 2 © 2011 Mitchell Repair Information Company, LLC.
RNS-E
Through GFF, perform the test plan to enable the eject button through Special
Functions >> Service Work >> J401-NAV Sys. w/CD Drive, enable eject button (Figure
3).
2014 Audi A4 Quattro
CD/DVD CANNOT BE EJECTED
2020年2月28日 7:42:50 Page 3 © 2011 Mitchell Repair Information Company, LLC.
2. Verify that the eject button functions correctly.
WARRANTY
WARRANTY INFORMATION
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.
Service
Number:
9196 (For MMI 3G/3G+)
9112 (For MMI 2G)
9132 (For RNS-E)
Damage Code: 0039
Labor
Operations:
For MMI 3G/3G+:
No DTC - verification and
enabling of eject button via
GFF
9196 2599
Time stated on diagnostic
protocol (MAX 35 TU)
For MMI 2G:
No DTC - verification and
enabling of eject button via
GFF
9112 2599
Time stated on diagnostic
protocol (MAX 35 TU)
For RNS-E:
No DTC - verification and
enabling of eject button via
GFF
9132 2599
Time stated on diagnostic
protocol (MAX 35 TU)
2014 Audi A4 Quattro
CD/DVD CANNOT BE EJECTED
2020年2月28日 7:42:50 Page 4 © 2011 Mitchell Repair Information Company, LLC.
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Policies and Procedures Manual . Claims are subject to review or audit by Audi
Warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2013790) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
Diagnostic
Time:
GFF
No
allowance
0 TU
Road test prior to service
procedure
No
allowance
0 TU
Road test after service
procedure
No
allowance
0 TU
Technical diagnosis
No
allowance
0 TU
Claim
Comment:
As per TSB #2013790/8
2014 Audi A4 Quattro
CD/DVD CANNOT BE EJECTED
2020年2月28日 7:42:50 Page 5 © 2011 Mitchell Repair Information Company, LLC.
