Sunday 11 August 2019

******** Audi Q5 Quattro (8RB) V6-3.2L (CALB) Technical DIAGNOSIS AND REPAIR # 910980 Date: 091124


Audio System - 'Best Of XM' Not Displayed/Presets Lost



91 Satellite radio station name missing or presets lost



91 09 80



2021675/2



November 24, 2009.



Supersedes Technical DIAGNOSIS AND REPAIR Group 91 number 09-69 dated September 29, 2009 for the reasons listed below.



460



Affected Vehicles



Condition



On vehicles with an active Sirius satellite radio subscription including the "Best of XM" stations (additional fee), the following may occur:



^ "Best of XM" stations stored in memory are erased from the Presets list after the ignition is cycled.



461



^ The station name of certain "Best of XM" stations is not displayed in the Channel list, even though the artist or title information is correctly



displayed.



When this condition exists, all satellite radio channels can still be heard. The digital audio stream is not affected.



Technical Background



Upon the merger of Sirius satellite radio and XM satellite radio, Sirius altered the channel lineup to allow Sirius customers access to select "Best of



XM" channels. These channels are generally between channel numbers 195 and 220.



The station data of the "Best of XM" channels is not sent according to previous Sirius specifications and therefore is not correctly interpreted by the



radio until a new station list is loaded.



Production Solution



Not applicable.



Service



Modify the station list in the radio by having Sirius temporarily change the subscription type on the account:



1. Obtain the 12-digit satellite tuner ESN.



2. Contact the Sirius dealer support line to have the subscription plan changed to the "Family Friendly" plan. The update will complete in several



minutes.



3. Request for the subscription to be changed back to the package including the "Best of XM" stations. Within several minutes the activation signal



462



will be sent, and the new channel lineup loaded.



4. Upon reactivation of the "Best of XM" plan, a new channel list is loaded, the station names can be displayed, and the stations can be stored.



Warranty



Additional Information



^ Sirius channel numbers and names may periodically change. Please refer to http://www.sirius.com/channelguide for the current station list.



All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service



manuals for the latest information.