Audi Q5 Technical Service Bulletin # 911254 Date: 120806
Entertainment/Navigation - Software Update Instructions
91 Generic instructions for updating MMI3G / MMI3G+ software and navigation data
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August 6, 2012
Supersedes Technical Service Bulletin Group 91 number 12 - 30 dated January 6, 2012 for reasons listed below.
Affected Vehicles
Condition
^ This Technical Service Bulletin provides generic instructions for updating MMI3G and MMI3G+ software and should be used in conjunction with
other Technical Service Bulletins that address specific MMI related issues.
^ This Technical Service Bulletin also provides instructions for updating the navigation database. Follow the same instructions for MMI software
update and refer to the Navigation database update attachment.
^ Software part numbers for update CDs or SD cards will not be listed in this bulletin. They can be found in corresponding bulletins.
^ There are five attachments that will aid with successfully updating MMI software and navigation database.
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1. Shortcut key(s) description.
2. Exporting and importing customer data.
3. SVM feedback.
4. Navigation database update.
5. Emergency download.
Vehicles with MMI3G or MMI3G+ will have one of the following PR numbers:
^ 8DY - MMI Navigation Plus (MMI3G and MMI3G+).
^ 8DS - MMI Radio Plus (without navigation) for A6 model year 2010 - 2011 and Audi Q7 2010 - 2013.
Technical Background
Not applicable.
Production Solution
Not applicable.
Additional Information
The following attachments will be necessary to complete this procedure:
^ Shortcut key(s) description
^ Exporting and importing customer data
^ SVM feedback
^ Navigation database update
^ Emergency download
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Service
Important information to observe prior to performing the software update:
^ Follow all steps for the update otherwise possible hardware failure may occur.
^ A second software update CD is required for vehicles with rear seat entertainment.
^ Remove the update CD when the update is complete.
^ Ensure battery voltage is at a minimum of 12.5 volts.
^ Ensure a battery charger/maintainer is connected during the entire software update.
^ The ignition may remain switched off.
^ Switch off all unnecessary consumers i.e., auto/daytime running light, air conditioning, etc. during the entire software update.
^ Switch off all cell phones and other electronic devices in and around the vehicle.
^ Do not connect the VAS diagnostic tester during the software update.
^ The software update takes place via the internal CD/DVD drive of the MMI main unit.
^ The navigation database update takes place via the internal SD card slot of the MMI main unit.
^ The illustrations displayed for the software update are generic and the text within the illustrations may not exactly correspond with the
vehicle that is being updated.
^ The illustrations are a mix of MMI3G and MMI3G+. The content between both are the same.
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Performing the software update:
1. Switch MMI on.
2. Export customer data (vehicles with MMI3G and MMI3G+). Follow procedure in attachment 2, Exporting and importing customer data.
3. Insert the MMI Update CD or the navigation database update SD card in the internal drive of the MMI main unit (address 5F)
4. For A8 (D4) vehicles with rear seat entertainment, insert the second MMI update CD in the internal drive of the rear main unit (address 7F).
Use the SD card slot for navigation database updates.
5. Wait at least 2 minutes for the system to analyze the data.
6. Start the update menu via the MMI main unit (address 5F) with the shortcut keys as outlined in attachment 1, Shortcut key(s) description. Hold
the buttons at the same time for about 5 seconds until the display changes.
Tip: The software update can be abandoned at this point by holding the shortcut keys for more than 5 seconds.
7. Activate the software update by pressing the lower right soft key.
8. After all the devices have registered, the update application automatically changes to "Download server". Press the rotary (control) knob to
activate the update from CD/DVD or SD card for navigation update. The download server can include various entries depending on the
vehicle configuration.
9. Wait at least 20 seconds while the version description is read. If the reading takes too long, it can be terminated by pressing Back or Return. If
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the version cannot be read, check the software update CD/DVD or SD card for damage (scratches or dirt) and replace it if necessary.
10. The release number of the available update is displayed following the read-out process. Pressing the rotary (control) knob will continue the
update process.
11. Activate Standard using the rotary (control) knob.
12. All modules in the MMI are shown in the list that now appears. The entries displayed in the list may vary depending on the vehicle
configuration.
Type of change:
N/A = Update information not available on the inserted CD/DVD or SD card.
N = Update not required.
S = Single update (partial software update) will be performed.
Y = Software update will be performed.
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13. Scroll down, select and activate Start download with the rotary (control) knob.
Tip: If an update is not required, Start download will not be available.
14. Read the note that appears. Then select and activate Start using the rotary (control) knob.
15. After confirming, the update starts automatically once the system has been rebooted.
Note:
Please do not touch any of the buttons during the update.
16. Once the system has rebooted, the download application may show a screen that displays the update progress of various modules. As soon as
all modules have registered with the download application, the update process is activated and the progress is shown on screen.
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Note:
It may be necessary to reboot the system during the update programming session. This is carried out automatically and does not require the
user to take action. Once the system has rebooted, updating is continued and the "Download progress" screen is displayed. The MMI
screen retracts on vehicles equipped with folding display units.
17. For A8 (D4) vehicles with rear seat entertainment; the rear screens will display the update progress.
18. After the updating process for the rear main unit (7F) is completed, the following message is displayed on the rear screens. All remaining steps
are viewed from the front display unit.
19. Once all modules have been updated, the system automatically reboots.
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20. After successful rebooting, the modules are automatically reinitialized.
21. The success of the update is now shown in a list.
22. Scroll through the list using the rotary (control) knob. If module has not correctly updated (NOK), select Retry and restart the update. Retry
can only be selected if at least one module could not be programmed. If no modules display (NOK), select and activate Continue using the
rotary (control) knob.
23. After a successful update and before Software Version Management (SVM) requires feedback documentation, the MMI must be restarted.
Select Abort documentation and the system will reboot automatically.
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24. After the restart, perform the feedback documentation. To do this, connect a VAS tester with an online connection and enter the corresponding
SVM code. See attachment 3, SVM feedback. Also, refer to TSB 2011732 00 Software Version Management (SVM), operating instructions.
Note:
If the feedback documentation is not carried out, the procedure must be repeated at a later date as DTC 03276 (Check Software Versions
Management) will be set. This DTC is automatically cleared when feedback documentation has been successfully completed.
25. Additional conditions that may become evident after the update:
^ language change does not work
^ a language is not available
^ car menu incomplete
^ air conditioning does not work fully
^ air suspension is not adjustable
These issues may be caused by an incomplete parameterization. Re-check the SVM code and repeat the SVM spec/actual.
26. A reset via GFF may be performed if after the feedback or after a parts replacement the message "check software version management" is
logged.
It is necessary that the data in the vehicle database matches the version in the vehicle. This resetting possibility does not replace the feedback
after the update! Start GFF. All entries in the vehicle are shown. By selecting the entry "check software version management" the test program
starts. Follow the test program instructions.
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27. If during the update the following display appears, it could mean a critical complaint (e.g. failure of the power supply) occurs. At that point an
emergency download is automatically carried out. See attachment 5, Emergency download.
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1. MMI Shortcut Keys
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1. MMI Shortcut keys
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MMI 3G (Radio Plus)/MMI 3G (Navigation plus)
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MMI 3G+
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MMI 3G+ Rear Seat Entertainment
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