Audi Q7 Quattro Technical 571278 Date: 121026
Keyless Systems - Remote Key Memory Not Active
57 Remote key memory not active
57 12 78
2031413/1
October 26, 2012.
Affected Vehicles
Condition
Customer Complaint:
The seat memory does not work. The MMI displays that the memory function is not active (Figure 1. - Screen capture is an English translation and
contents may not exactly match vehicle in service.)
Technical Background
The seat memory control unit can be deactivated due to voltage fluctuations in the vehicles power system, or from a large static discharge through
the seat cover.
If the seat memory control unit is deactivated due to the above mentioned influences, the control unit cannot be reactivated through any vehicle
controls, vehicle keys, or through the normal GFF test plans. It can only be reactivated with special test plans within the tester.
Production Solution
Not Applicable.
Service
Audi Q7 Quattro 7
1. Start GFF, and then select Go to >> Complaint Report >> Technical product information >> Body >> Function >> Remote control key
memory cannot be activated (Figure 2.)
2. Follow the test plan to reactivate the seat memory control unit.
Warranty
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to
review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Keyless Systems - Remote Key Memory Not Active
57 Remote key memory not active
57 12 78
2031413/1
October 26, 2012.
Affected Vehicles
Condition
Customer Complaint:
The seat memory does not work. The MMI displays that the memory function is not active (Figure 1. - Screen capture is an English translation and
contents may not exactly match vehicle in service.)
Technical Background
The seat memory control unit can be deactivated due to voltage fluctuations in the vehicles power system, or from a large static discharge through
the seat cover.
If the seat memory control unit is deactivated due to the above mentioned influences, the control unit cannot be reactivated through any vehicle
controls, vehicle keys, or through the normal GFF test plans. It can only be reactivated with special test plans within the tester.
Production Solution
Not Applicable.
Service
Audi Q7 Quattro 7
1. Start GFF, and then select Go to >> Complaint Report >> Technical product information >> Body >> Function >> Remote control key
memory cannot be activated (Figure 2.)
2. Follow the test plan to reactivate the seat memory control unit.
Warranty
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to
review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
