Audi Q7 Quattro Technical 011379 Date: 130320
Fuel System - No Start/Runs Rough/MIL ON/DTC P0087/P0088
01 MIL on, no start or rough running (DTC P0087 - Rail fuel pressure too low or DTC P0088 - Rail fuel pressure too high)
01 13 79
2023360/3
March 20, 2013
Supersedes Technical Service Bulletin Group Ol number 11-18 dated January 25, 2011 for reasons listed below.
Vehicle Information
Condition
Audi Q7 Quattro 339
^ MIL on.
^ DTC P0087 (Rail fuel pressure too low) or DTC P0088 (Rail fuel pressure too high) stored in the memory of the engine control module (ECM),
J623 (01).
^ Excess rattling ("diesel clatter") coming from engine.
^ No start or hard starting condition.
^ Loss of power while driving due to fuel system contamination.
^ Contaminated fuel found in fuel system.
^ Rust or metal debris found in fuel system.
Technical Background
Contaminated or incorrect fuel can cause performance, drivability, and/or fuel delivery problems. Rust or metallic debris found in the fuel system
indicates a major component failure. Additional component replacement may be necessary to ensure that no contamination or debris remains after
repair.
Reasons for fuel contamination can include water ingress in the gas station's holding tanks, errors made in fuel transport, and incorrect fuel being
dispensed into the vehicle via the customer or service station (full service) employees.
Production Serivce
Not applicable.
Service
Tip:
Fuel system damage incurred by the use of fuel not complying to ASTM-D-975 Grade 2 S15 (B5 or less biodiesel content) standards will not be
covered under warranty. The best practice in this situation is to have the repairs covered by the insurance company of the gas station selling the
contaminated fuel. This process can be initiated by vehicle owners contacting their own insurance company.
Note:
Failure to follow these directions may result in immediate damage to any replacement parts due to fuel system contamination.
1. Inspect the fuel filter housing:
Audi Q7 Quattro 340
If there is any indication of fuel contamination, metal shavings/debris, or rust inside the fuel filter housing (Figures 1 and 2), call the Technical
Assistance Center (TAC) and open a ticket before attempting any repair.
If the fuel filter is not a serviceable unit (example: MY 2011+ Q7 TDI), then inspection must be performed at the fuel metering valve N290:
Note:
Exercise caution when removing the N290. Any dirt/contamination entering the pump will cause irreversible damage.
1. Before removing the N290, carefully clean the surrounding area.
2. lfthere is no metallic debris found on the N290 or within its hosing, refit the N290 valve immediately. Make sure both 0 rings are
undamaged. If there is any damage to either 0 ring, the high pressure fuel pump must be replaced.
3. When fitting the N290, slightly wet the lower 0 ring with diesel fuel or oil.
4. Push in the N290 using only light pressure.
5. Tighten both MS bolts hand tight - do not lubricate the thread.
6. Pre-tighten with 2 Nm, then 6.5-7 Nm.
Audi Q7 Quattro 341
If there is any indication of fuel contamination, metal shavings/debris, or rust inside the N290 valve (Figures 3 and 4), call the Technical
Assistance Center (TAC) and open a ticket before attempting any repair.
2. Take a sample of fuel from the filter housing and place it in a clear container. Wait for the fuel to settle and take notice of any separation of
fluids or debris/sludge within the fuel.
3. Ifthere is any evidence offuel contamination, request that the customer produce any possible record of their last fuel purchase.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Fuel System - No Start/Runs Rough/MIL ON/DTC P0087/P0088
01 MIL on, no start or rough running (DTC P0087 - Rail fuel pressure too low or DTC P0088 - Rail fuel pressure too high)
01 13 79
2023360/3
March 20, 2013
Supersedes Technical Service Bulletin Group Ol number 11-18 dated January 25, 2011 for reasons listed below.
Vehicle Information
Condition
Audi Q7 Quattro 339
^ MIL on.
^ DTC P0087 (Rail fuel pressure too low) or DTC P0088 (Rail fuel pressure too high) stored in the memory of the engine control module (ECM),
J623 (01).
^ Excess rattling ("diesel clatter") coming from engine.
^ No start or hard starting condition.
^ Loss of power while driving due to fuel system contamination.
^ Contaminated fuel found in fuel system.
^ Rust or metal debris found in fuel system.
Technical Background
Contaminated or incorrect fuel can cause performance, drivability, and/or fuel delivery problems. Rust or metallic debris found in the fuel system
indicates a major component failure. Additional component replacement may be necessary to ensure that no contamination or debris remains after
repair.
Reasons for fuel contamination can include water ingress in the gas station's holding tanks, errors made in fuel transport, and incorrect fuel being
dispensed into the vehicle via the customer or service station (full service) employees.
Production Serivce
Not applicable.
Service
Tip:
Fuel system damage incurred by the use of fuel not complying to ASTM-D-975 Grade 2 S15 (B5 or less biodiesel content) standards will not be
covered under warranty. The best practice in this situation is to have the repairs covered by the insurance company of the gas station selling the
contaminated fuel. This process can be initiated by vehicle owners contacting their own insurance company.
Note:
Failure to follow these directions may result in immediate damage to any replacement parts due to fuel system contamination.
1. Inspect the fuel filter housing:
Audi Q7 Quattro 340
If there is any indication of fuel contamination, metal shavings/debris, or rust inside the fuel filter housing (Figures 1 and 2), call the Technical
Assistance Center (TAC) and open a ticket before attempting any repair.
If the fuel filter is not a serviceable unit (example: MY 2011+ Q7 TDI), then inspection must be performed at the fuel metering valve N290:
Note:
Exercise caution when removing the N290. Any dirt/contamination entering the pump will cause irreversible damage.
1. Before removing the N290, carefully clean the surrounding area.
2. lfthere is no metallic debris found on the N290 or within its hosing, refit the N290 valve immediately. Make sure both 0 rings are
undamaged. If there is any damage to either 0 ring, the high pressure fuel pump must be replaced.
3. When fitting the N290, slightly wet the lower 0 ring with diesel fuel or oil.
4. Push in the N290 using only light pressure.
5. Tighten both MS bolts hand tight - do not lubricate the thread.
6. Pre-tighten with 2 Nm, then 6.5-7 Nm.
Audi Q7 Quattro 341
If there is any indication of fuel contamination, metal shavings/debris, or rust inside the N290 valve (Figures 3 and 4), call the Technical
Assistance Center (TAC) and open a ticket before attempting any repair.
2. Take a sample of fuel from the filter housing and place it in a clear container. Wait for the fuel to settle and take notice of any separation of
fluids or debris/sludge within the fuel.
3. Ifthere is any evidence offuel contamination, request that the customer produce any possible record of their last fuel purchase.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
