Accessories - Can't Program Garage Door Opener
96 Garage door opener cannot be programmed to HomeLink system
96 12 37
2019260/7
June 11, 2012.
Supersedes Technical DIAGNOSIS AND REPAIR Group 96 number 10 - 10 dated August 25, 2010 for reasons listed below.
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Affected Vehicles
Condition
The customer may report that the handheld transmitter cannot be programmed to the Garage Door Opener Control Module J530.
Technical Background
The following issues have been identified as root causes of unsuccessful HomeLink(R) programming:
^ The customers HomeLink(R) system may not be compatible with J530.
^ The battery in the handheld transmitter may be too weak for a good signal.
The battery charge may be sufficient to operate the garage door opener, but not enough to program the remote transmitter to the vehicle
system.
^ A4 Model Years 2005 - 2006 and A3 Model Year 2009: The actual location of the garage door opener control module differs from the location
shown in the owner's manual (opposite side of front bumper).
^ The customer may misunderstand the programming procedure. In particular, if the customers HomeLink(R) system is using an alternate code.
^ The handheld transmitters programming function may become inoperative.
^ Interference prevents the communication between handheld transmitter and J530.
Tip: If the vehicle flashes during the programming of a handheld transmitter this does not necessarily indicate that the programming was successful,
only that the vehicle has recognized and saved a signal.
Production Solution
Not applicable.
Service
1. Ask the customer to visit www.homelink.com.
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^ The customer can verify that the HomeLink(R) system is compatible with the vehicles garage door opener by contacting Johnson Controls
Customer Service at www.homelink.com.
^ Further information about HomeLink(R) programming issues can be found at www.homelink.com.
2. Ask the customer replace the battery in their handheld transmitter or to use another handheld transmitter.
3. If the HomeLink(R) system is using an alternate code, ask the customer to reset and resynchronize the HomeLink(R) system. This will allow
the receiver transmitters limited memory, which may be full, to be deleted. Information can be found in the owners manual of the customers
HomeLink(R) system.
4. Ask the customer to hold the button down or press the button frequently during the programming procedure. Some handheld transmitters stop
transmitting a signal after 10 seconds.
5. If the vehicle is an A4 Model Year 2005 - 2006 or A3 Model Year 2009: J530 is installed on the left front side and not on the right front side
as described in the owners manual. Inform the customer of the correct location of the garage door opener control module.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
The following Technical DIAGNOSIS AND REPAIR(s) offer additional information:
^ 2029384 96 Garage door opener intermittently loses programming
^ 2026599 96 Garage door opener cannot be programmed to Homelink - A8 (D4), A7, A6
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
