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BLUETOOTH? - CANNOT INITIATE CALL - ANDROID PHONE
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 14-37 (2030947/3), Date of Issue: April 10, 2014
Superceded Bulletin(s): GROUP 91, NO. 13-92, Date of Issue: July 16, 2013
SERVICE INFORMATION
91 14 37 2030947/3 April 10, 2014. Supersedes Technical Service Bulletin Group 91
number 13-92 dated July 16, 2013 for reasons listed below.
APPLICABLE MODELS AND YEARS
CONDITION
REVISION HISTORY
CUSTOMER COMPLAINT
The customer complains that when he or she is trying to place a phone call from the
vehicle while using a Bluetooth?-connected phone, the phone call disconnects before it
begins and an error shows on the MMI display. The message may be "Function not
supported" (Figure 1) or "Network error".
AUDI: All 2005 - 2016
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year VIN Range Vehicle-Specific Equipment
All 2005 - 2016 All Bluetooth?
REVISION HISTORY
Revision Date Purpose
3 Revised header data (Added model years)
2 7/16/2013 Revised header data (Added model years)
1 9/25/2012 Initial publication
2014 Audi A4 Quattro
BLUETOOTH? - CANNOT INITIATE CALL - ANDROID PHONE
2020年2月27日 23:1 13:058 Page 1 © 2011 Mitchell Repair Information Company, LLC.
WORKSHOP FINDINGS
The customer is using a phone with the Android operating system. In addition,
Skype?, or another network-based communication software, is installed on the
phone.
Call can be placed directly from the phone without a problem.
TECHNICAL BACKGROUND
When the phone receives the request to place a call from the vehicle, a prompt appears
on the phone asking the user to choose how the call should be placed (Figure 2). If the
prompt is ignored, the MMI system disconnects the call because it assumes that the
phone is not responding.
2014 Audi A4 Quattro
BLUETOOTH? - CANNOT INITIATE CALL - ANDROID PHONE
2020年2月27日 23:13:05 Page 2 © 2011 Mitchell Repair Information Company, LLC.
PRODUCTION SOLUTION
Not applicable.
SERVICE
When a call is placed using this phone, the prompt must be answered every time or the
customer must adjust the phone settings to disable the prompt.
WARRANTY
This TSB is informational only and not applicable to any Audi warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2030947) are subject to change
and/or removal. Always check with your Parts Department and service manuals for the
latest information.
2014 Audi A4 Quattro
BLUETOOTH? - CANNOT INITIATE CALL - ANDROID PHONE
2020年2月27日 23:13:05 Page 3 © 2011 Mitchell Repair Information Company, LLC.
