Audi Q5 Technical Service Bulletin # 721204 Date: 121130
Interior - Rattle From Left Rear Seatback
72 Audi Q5 rattle from left rear seat back
72 12 04
2030729/2
November 30, 2012.
Supersedes Technical Service Bulletin Group 72 number 12-03 dated September 5, 2012 for reasons listed below.
Affected Vehicles
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 687
Condition
Customer may report squeak or rattle sounds coming from the rear seat area.
Technical Background
The rattle sound can be caused from the pivot point of the torsion bar (Figure 1) within the 2/3 rear seat backrest pivot assembly.
The squeak noise may be coming from the rear seat armrest area, specifically from the contact surface between the armrest lock and the striker pin.
Production Solution
Improved 2/3 rear seatback frame torsion bar to pivot incorporating internal plastic guides. The striker pin has also been improved to reduce the
contact surface with the lock.
Service
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 688
If a rattle noise is heard, start diagnosis by way of a test drive with a partner. Have your partner drive while you sit in the right rear of the vehicle
leaving no objects or passengers in the left rear side of the seat. This rattle is best diagnosed under these conditions. If the source of the rattle is the
2/3 rear seatback, the 2/3 rear seat backrest frame torsion bar is not serviceable. The 2/3 rear seatback frame must be replaced.
Should a squeak be heard and it is determined that the source of the squeak is the armrest lock, lightly sand the contact surface of the striker pin to
create a "knurled" effect.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 689
Warranty
Required Parts and Tools
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Interior - Rattle From Left Rear Seatback
72 Audi Q5 rattle from left rear seat back
72 12 04
2030729/2
November 30, 2012.
Supersedes Technical Service Bulletin Group 72 number 12-03 dated September 5, 2012 for reasons listed below.
Affected Vehicles
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 687
Condition
Customer may report squeak or rattle sounds coming from the rear seat area.
Technical Background
The rattle sound can be caused from the pivot point of the torsion bar (Figure 1) within the 2/3 rear seat backrest pivot assembly.
The squeak noise may be coming from the rear seat armrest area, specifically from the contact surface between the armrest lock and the striker pin.
Production Solution
Improved 2/3 rear seatback frame torsion bar to pivot incorporating internal plastic guides. The striker pin has also been improved to reduce the
contact surface with the lock.
Service
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 688
If a rattle noise is heard, start diagnosis by way of a test drive with a partner. Have your partner drive while you sit in the right rear of the vehicle
leaving no objects or passengers in the left rear side of the seat. This rattle is best diagnosed under these conditions. If the source of the rattle is the
2/3 rear seatback, the 2/3 rear seat backrest frame torsion bar is not serviceable. The 2/3 rear seatback frame must be replaced.
Should a squeak be heard and it is determined that the source of the squeak is the armrest lock, lightly sand the contact surface of the striker pin to
create a "knurled" effect.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 689
Warranty
Required Parts and Tools
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
