Audi Q5 Technical Service Bulletin # 281003 Date: 100205
Starting System - Key Cannot Be Removed From Ignition
28 Key cannot be removed from ignition switch
28 10 03
2017801/5
February 5, 2010.
Supersedes Technical Service Bulletin Group 28 number 09-06 dated May 22, 2009 for reasons stated below.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 485
Affected Vehicles
Condition
^ Intermittently, the key cannot be removed from the ignition switch after turning the ignition off.
^ No DTCs are stored.
Technical Background
^ After turning off the ignition, the key is only released from the switch after 200 ms. If the key is pulled immediately, it may be held in by the
ignition switch.
^ The solenoid valve is not completely open.
Production Solution
Not applicable.
Service
1. To release the key, another ignition cycle is necessary. (It is not necessary to start the engine.) Parts should not be replaced, and the switch
operation should be explained to the customer.
2. If the key cannot be released and there are no other related complaints, replace the ignition switch. Once the ignition switch is removed, the key
can be released as follows: Holding the switch in your right hand (looking at the key opening, part number pointing to the right), gently strike the
switch housing against your left hand. The key will be released.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 486
Warranty
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Starting System - Key Cannot Be Removed From Ignition
28 Key cannot be removed from ignition switch
28 10 03
2017801/5
February 5, 2010.
Supersedes Technical Service Bulletin Group 28 number 09-06 dated May 22, 2009 for reasons stated below.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 485
Affected Vehicles
Condition
^ Intermittently, the key cannot be removed from the ignition switch after turning the ignition off.
^ No DTCs are stored.
Technical Background
^ After turning off the ignition, the key is only released from the switch after 200 ms. If the key is pulled immediately, it may be held in by the
ignition switch.
^ The solenoid valve is not completely open.
Production Solution
Not applicable.
Service
1. To release the key, another ignition cycle is necessary. (It is not necessary to start the engine.) Parts should not be replaced, and the switch
operation should be explained to the customer.
2. If the key cannot be released and there are no other related complaints, replace the ignition switch. Once the ignition switch is removed, the key
can be released as follows: Holding the switch in your right hand (looking at the key opening, part number pointing to the right), gently strike the
switch housing against your left hand. The key will be released.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 486
Warranty
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
