Audi Q5 Technical Service Bulletin # 911066 Date: 101018
MMI(R) - System Inoperative Or Malfunctions
91 3G MMI: System inoperative or malfunctions
91 10 66
2024544/1
October 18, 2010
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 591
AFFECTED VEHICLES
CONDITION
One of the following conditions is present:
Condition 1
^ The 3G MMI does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.
^ The 3G MMI main unit, address 5F, cannot be accessed via GFF.
Condition 2
^ The 3G MMI sporadically does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.
^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.
Condition 3
^ The 3G MMI picture freezes, the sound of the last source continues, and pressing the control panel buttons produces no reaction.
^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.
TECHNICAL BACKGROUND
3G MMI hardware and software-related issues.
PRODUCTION SOLUTION
New 3G MMI hardware and new software (ZUG 0114).
SERVICE
If condition 1 occurs, continue with diagnosis. If necessary, check the 3G MMI software level and if necessary update the software by following the
instructions below.
For conditions 2 and 3, update the MMI software by following the instructions below.
Tip: For successful results, the steps must be performed in this sequence.
1. Check 3G MMI system software version
2. Update software of the 3G MMI system
3. Perform feedback documentation to the SVM
1. Check 3G MMI system software version
1. Switch on ignition and wait approximately 1 minute.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 592
2. Press the SETUP and RETURN buttons simultaneously and hold both buttons down for about 5 seconds.
If this message is displayed, the system is not yet completely initialized. Wait a few seconds, then press the RETURN button.
3. Read current MMI train (Zug) version.
4. The train (Zug) versions listed in the table below must be updated.
P versions are production build.
K versions are service updates.
2. Update 3G MMI system software
1. Connect an approved Audi battery maintainer/charger to vehicle.
2. Switch off all unnecessary electrical equipment (blower, seat heater, interior light, etc.).
Tip: Also make sure that no electromagnetic interference sources (mobile phone) are operated in or near the vehicle while individual control units
are being updated.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 593
Tip: For complete and detailed instructions for the 3G MMI system update, refer to the attached instructions. (Note: The attached instructions are
generic. Some portions may not apply to this specific TSB. Importing and exporting customer code data is not necessary for this 3G MMI update
system.)
3. Insert update CD into the 3G MMI main (head) drive unit located in the center of the instrument panel.
4. Start the software update.
5. After the software update has been performed, confirm the Abort (cancel) documentation" selection. The 3G MMI system will restart. Then
perform the feedback documentation.
3. Perform feedback documentation using SVM:
1. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating instructions.
2. Confirm any proposed parameter settings and codings.
3. Then perform test program "5F - Information electronics, resetting fault memory" to clear any faults in the system.
Tip: No control unit is flashed as part of the feedback documentation to the SVM. Do not perform any updates of control units. Do not replace any
control units.
WARRANTY
REQUIRED PARTS AND TOOLS
ADDITIONAL INFORMATION
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 594
The following Technical Service Bulletin will be necessary to complete this procedure:
^ TSB 2011732 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Dept. and service manuals
for the latest information.
ATTACHMENTS
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 595
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 596
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 597
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 598
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 599
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 600
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 601
Attachment - TSB 2011732 00 Software Version Management (SVM), operating instructions.
Instructions For MMI 3G Nav. Plus Update
Instructions for MMI Nav. Plus update
MMI update programming for vehicles equipped with MMI 3G, e.g. the Audi Q5 (8R) with feedback documentation via Software Versions
Management (Audi SVM).
Overview of the MMI 3G systems described here with relevant PR no.:
MMI 3G - 8DY
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 602
CONTENTS
1. Overview of controls
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 603
2. Important information about update programming
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 604
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 605
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 606
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 607
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 608
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 609
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 610
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 611
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 612
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 613
3. Carrying out update programming
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 614
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 615
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 616
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 617
4. Changing Languages, only for MMI 3G Radio/Basic Plus systems (not available in Audi Q5 models).
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 618
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 619
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 620
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 621
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 622
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 623
5. Importing and exporting customer data (MMI 3G Navigation Plus)
MMI(R) - System Inoperative Or Malfunctions
91 3G MMI: System inoperative or malfunctions
91 10 66
2024544/1
October 18, 2010
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 591
AFFECTED VEHICLES
CONDITION
One of the following conditions is present:
Condition 1
^ The 3G MMI does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.
^ The 3G MMI main unit, address 5F, cannot be accessed via GFF.
Condition 2
^ The 3G MMI sporadically does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.
^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.
Condition 3
^ The 3G MMI picture freezes, the sound of the last source continues, and pressing the control panel buttons produces no reaction.
^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.
TECHNICAL BACKGROUND
3G MMI hardware and software-related issues.
PRODUCTION SOLUTION
New 3G MMI hardware and new software (ZUG 0114).
SERVICE
If condition 1 occurs, continue with diagnosis. If necessary, check the 3G MMI software level and if necessary update the software by following the
instructions below.
For conditions 2 and 3, update the MMI software by following the instructions below.
Tip: For successful results, the steps must be performed in this sequence.
1. Check 3G MMI system software version
2. Update software of the 3G MMI system
3. Perform feedback documentation to the SVM
1. Check 3G MMI system software version
1. Switch on ignition and wait approximately 1 minute.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 592
2. Press the SETUP and RETURN buttons simultaneously and hold both buttons down for about 5 seconds.
If this message is displayed, the system is not yet completely initialized. Wait a few seconds, then press the RETURN button.
3. Read current MMI train (Zug) version.
4. The train (Zug) versions listed in the table below must be updated.
P versions are production build.
K versions are service updates.
2. Update 3G MMI system software
1. Connect an approved Audi battery maintainer/charger to vehicle.
2. Switch off all unnecessary electrical equipment (blower, seat heater, interior light, etc.).
Tip: Also make sure that no electromagnetic interference sources (mobile phone) are operated in or near the vehicle while individual control units
are being updated.
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 593
Tip: For complete and detailed instructions for the 3G MMI system update, refer to the attached instructions. (Note: The attached instructions are
generic. Some portions may not apply to this specific TSB. Importing and exporting customer code data is not necessary for this 3G MMI update
system.)
3. Insert update CD into the 3G MMI main (head) drive unit located in the center of the instrument panel.
4. Start the software update.
5. After the software update has been performed, confirm the Abort (cancel) documentation" selection. The 3G MMI system will restart. Then
perform the feedback documentation.
3. Perform feedback documentation using SVM:
1. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating instructions.
2. Confirm any proposed parameter settings and codings.
3. Then perform test program "5F - Information electronics, resetting fault memory" to clear any faults in the system.
Tip: No control unit is flashed as part of the feedback documentation to the SVM. Do not perform any updates of control units. Do not replace any
control units.
WARRANTY
REQUIRED PARTS AND TOOLS
ADDITIONAL INFORMATION
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 594
The following Technical Service Bulletin will be necessary to complete this procedure:
^ TSB 2011732 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Dept. and service manuals
for the latest information.
ATTACHMENTS
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 595
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 596
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 597
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 598
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 599
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 600
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 601
Attachment - TSB 2011732 00 Software Version Management (SVM), operating instructions.
Instructions For MMI 3G Nav. Plus Update
Instructions for MMI Nav. Plus update
MMI update programming for vehicles equipped with MMI 3G, e.g. the Audi Q5 (8R) with feedback documentation via Software Versions
Management (Audi SVM).
Overview of the MMI 3G systems described here with relevant PR no.:
MMI 3G - 8DY
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 602
CONTENTS
1. Overview of controls
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 603
2. Important information about update programming
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 604
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 605
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 606
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 607
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 608
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 609
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 610
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 611
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 612
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 613
3. Carrying out update programming
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 614
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 615
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 616
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 617
4. Changing Languages, only for MMI 3G Radio/Basic Plus systems (not available in Audi Q5 models).
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 618
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 619
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 620
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 621
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 622
2010 Audi Q5 Quattro (8RB) V6-3.2L (CALB) Page 623
5. Importing and exporting customer data (MMI 3G Navigation Plus)
