Audi Q7 Quattro Technical 910974 Date: 091102
Instruments - MMI Malfunction When iPhone/iPod(R) Used
91 3G MMI complaints on iPhone or iPod with Firmware 3.0
91 09 74
2021720/1
November 2, 2009
Affected Vehicles
Condition
3G MMI malfunctions when iPhone or iPod Touch are connected.
Technical Background
iPhone and iPod Touch with Firmware 3.0 do not work in the vehicle if they contain more than 2,700 tracks. If the units are connected with the
MMI, the normal MMI operation can also be affected.
Other firmware versions are not affected.
Production Solution
New Apple Firmware 3.1.
Service
Inform customers of their options:
Audi Q7 Quattro 244
^ Customers can limit the number of tracks to less than 2,700.
^ Customers can use their PCs to install Firmware 3.1 or higher on the iPhone or iPod Touch.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Instruments - MMI Malfunction When iPhone/iPod(R) Used
91 3G MMI complaints on iPhone or iPod with Firmware 3.0
91 09 74
2021720/1
November 2, 2009
Affected Vehicles
Condition
3G MMI malfunctions when iPhone or iPod Touch are connected.
Technical Background
iPhone and iPod Touch with Firmware 3.0 do not work in the vehicle if they contain more than 2,700 tracks. If the units are connected with the
MMI, the normal MMI operation can also be affected.
Other firmware versions are not affected.
Production Solution
New Apple Firmware 3.1.
Service
Inform customers of their options:
Audi Q7 Quattro 244
^ Customers can limit the number of tracks to less than 2,700.
^ Customers can use their PCs to install Firmware 3.1 or higher on the iPhone or iPod Touch.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
