Audi A4 Quattro Sedan # 911026 Date: 100510
Audi Music Interface(R) - Device Not Supported Message
91 Audi Music Interface (AMI): iPod doesn't work, message "unit or cable type not supported"
91 10 26
2018592/5
May 10, 2010
Supersedes Technical Service Bulletin Group 91 number 09-73 dated 2018592/4 for reasons listed below.
594
Affected Vehicles
Condition
^ iPod is not detected after plugging the device into the Audi Music Interface (AMI).
^ The following message appears on the MMI display: Device or cable type not supported.
Technical Background
As a result of the new development in the Audi Music Interface, a new iPod adapter cable was introduced. It can be identified by a blue instead of a
black grommet.
This new iPod adapter cable has an additional data transfer line between the iPod and the AMI module. The additional data transfer line ensures
faster detection when the iPod is plugged in and unplugged.
Tip: This new iPod adapter cable must be used in AMI-equipped vehicles with
^ 3G Audi concert radio,
^ 3G Audi symphony radio, or
^ The new 3G MMI system.
595
Production Solution
AMI iPod adapter cables are installed in production since MY 2009.
Service
Two situations can lead to the described condition.
Situation 1
^ Old iPod adapter cable with black grommet (4F0 051 510 A, E or L).
And one of the following:
^ AMI CAN in combination with Radio Concert (8UQ) or Symphony (8YN).
^ 3G MMI (AMI embedded in main unit).
Solution
Use new iPod adapter cable 4F0 051 510 K.
Situation 2
New iPod adapter cable with blue grommet and AMI MOST (MMI High Gen. 2 system) of software 170, 530 or 700.
Solution for AMI Software 0170 or 0530:
^ Use the old iPod adapter cable 4F0 051 510 E.
^ If the old iPod adapter is no longer available:
a. Perform an MMI system software update.
Tip: Refer to TSB 2019334 for directions to perform the MMI system software update.
b. Perform an AMI firmware update.
Solution for AMI Software 0700 and higher:
^ Use the old iPod adapter cable 4F0 051 510 E.
^ If the old iPod adapter is no longer available, perform an AMI firmware update.
Tip: The current AMI firmware can be downloaded from ServiceNet under Special Tools and Equipment.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
MMI system software and firmware updates or parts replacement are not covered under warranty.
596
Required Parts and Tools
Additional Information
More information on the firmware update procedure can be found in the following resource:
^ TSB 2016513 91 Audi Music Interface (AMI): iPod-related complaints.
^ TSB 2019334 91 MMI System software update (Zug update) procedure.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
Audi Music Interface(R) - Device Not Supported Message
91 Audi Music Interface (AMI): iPod doesn't work, message "unit or cable type not supported"
91 10 26
2018592/5
May 10, 2010
Supersedes Technical Service Bulletin Group 91 number 09-73 dated 2018592/4 for reasons listed below.
594
Affected Vehicles
Condition
^ iPod is not detected after plugging the device into the Audi Music Interface (AMI).
^ The following message appears on the MMI display: Device or cable type not supported.
Technical Background
As a result of the new development in the Audi Music Interface, a new iPod adapter cable was introduced. It can be identified by a blue instead of a
black grommet.
This new iPod adapter cable has an additional data transfer line between the iPod and the AMI module. The additional data transfer line ensures
faster detection when the iPod is plugged in and unplugged.
Tip: This new iPod adapter cable must be used in AMI-equipped vehicles with
^ 3G Audi concert radio,
^ 3G Audi symphony radio, or
^ The new 3G MMI system.
595
Production Solution
AMI iPod adapter cables are installed in production since MY 2009.
Service
Two situations can lead to the described condition.
Situation 1
^ Old iPod adapter cable with black grommet (4F0 051 510 A, E or L).
And one of the following:
^ AMI CAN in combination with Radio Concert (8UQ) or Symphony (8YN).
^ 3G MMI (AMI embedded in main unit).
Solution
Use new iPod adapter cable 4F0 051 510 K.
Situation 2
New iPod adapter cable with blue grommet and AMI MOST (MMI High Gen. 2 system) of software 170, 530 or 700.
Solution for AMI Software 0170 or 0530:
^ Use the old iPod adapter cable 4F0 051 510 E.
^ If the old iPod adapter is no longer available:
a. Perform an MMI system software update.
Tip: Refer to TSB 2019334 for directions to perform the MMI system software update.
b. Perform an AMI firmware update.
Solution for AMI Software 0700 and higher:
^ Use the old iPod adapter cable 4F0 051 510 E.
^ If the old iPod adapter is no longer available, perform an AMI firmware update.
Tip: The current AMI firmware can be downloaded from ServiceNet under Special Tools and Equipment.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
MMI system software and firmware updates or parts replacement are not covered under warranty.
596
Required Parts and Tools
Additional Information
More information on the firmware update procedure can be found in the following resource:
^ TSB 2016513 91 Audi Music Interface (AMI): iPod-related complaints.
^ TSB 2019334 91 MMI System software update (Zug update) procedure.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service
manuals for the latest information.
